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Investor Success Associate

Our mission is to create prosperity for all.  We’ve been growing like crazy. Join us on this amazing journey.

YieldStreet provides access to asset based investments historically unavailable to most investors. With the mission of prosperity for all, YieldStreet allows investors to effortlessly participate in curated investments with low market correlation and high yield, across litigation finance, real estate and other alternative asset classes. We believe our technology platform creates a unique experience for investors at every level and provides valuable diversification and strength to most portfolios. Join the movement.

YieldStreet is searching for an Investor Success Associate to join our fast-growing team. If you obsess over investor experience, are extremely patient and professional, stay calm under pressure, and love relationship building, keep reading.

What You’ll Do

  • Act as the first line of contact for all investor questions and concerns
  • Manage all inbound investor inquiries: Email, phone and website chat
  • Assess  investor questions and concerns and quickly and decisively escalate as necessary
  • Act as a liaison between internal teams to ensure investor needs are being met; coordinating amongst operations, investor relations, and development teams
  • Keep all customer needs, questions, and actions up-to-date using SFDC
  • Report on investor feedback and inquiries to product and marketing

Required Skills

  • You have a Bachelor’s Degree
  • You have a minimum of 1 year experience in a customer-facing position preferably at a startup, bank, or wealth management firm
  • You have a passion for client/ investment success
  • You are extremely personable and professional
  • You have excellent communication skills (both verbal and written)
  • You have a sense of humor, positive attitude and desire to learn
  • You have excellent organizational skills including attention to detail, handling multiple priorities, and patience
  • You are a self-starter with a ‘can do’, hands-on approach and a real passion for working at a rapidly scaling startup
  • You are entrepreneurial and exhibit leadership potential
  • You have interest in growing in a dynamic company

Benefits

We offer an attractive market salary, stock option plan, health & dental benefits, life insurance, 401(k), paid vacation and holidays and that's before you even step in the office!

This is an opportunity to work with a group of diverse, smart, and friendly people from 8 different countries who speak a total of 17 different languages. Our team is comprised of successful entrepreneurs with combined exits of over $1B, and we get social with each other during happy hours too in our work hard/play hard culture. Perhaps the best benefits are the tons of free snacks (Goldfish and Granola are our favorites, but always taking suggestions) and a variety of top tier scotch and whiskies at the company bar.

We're located in NoHo and surrounded by plenty of downtown culture with a vibrant dining and happy hour scene. Our building is steps away from the BDFM, NQR & 6 trains, (and a few more steps from the ACE).  Join our team for a work hard/play hard environment with a winning culture.

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